Situation

A multi-BU enterprise suffered from "metric fragmentation," where different business units reported conflicting KPIs for the same operational drivers. This led to decision paralysis and executive-level distrust in the BI environment.

Action

We implemented an enterprise-grade semantic layer and data quality control framework:

• KPI Definition Reset: Facilitating executive workshops to align on 12 "North Star" metrics.
• Semantic Mapping: Building a centralized logic layer that translates raw ERP data into standardized business definitions.
• Quality Controls: Installing automated diagnostic traces to flag data integrity issues before they reach reports.

Outcome

Re-established executive trust in the reporting environment. The "Monthly Performance Pack" is now 100% automated, saving 40+ analyst hours per month and ensuring parity across all reporting dashboards.